- Detailed description of goods and/or services
Lucid FitPlanet is a business in the clothing manufacturing and fitness training industry that sells fitness apparel and trains fitness clients.
- Delivery policy
Subject to availability and receipt of payment, requests will be processed within 4 (four) days and delivery confirmed by way of customer name and order number.
- Export restriction
The offering on this website is available to South African clients only.
- Return and Refunds policy
The provision of goods and services by Lucid FitPlanet is subject to availability. In cases of unavailability, Lucid FitPlanet will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee. More on Return Policy.
Lucid FitPlanet shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
- Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Lucid FitPlanet bank account, the details of which will be provided on request.
- Card acquiring and security
Card transactions will be acquired for Lucid FitPlanet via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
- Customer details separate from card details
Customer details will be stored by Lucid FitPlanet separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
- Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Lucid FitPlanet takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
- Country of domicile
This website is governed by the laws of South Africa and Lucid FitPlanet chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature .
Lucid FitPlanet may, in its sole discretion, change this agreement or any part thereof at any time without notice.
- Company information
This website is run by Lucid FitPlanet based in South Africa trading as Lucid FitPlanet and with registration number 2017/394234/07 and Thandeka Mcoki.
- Lucid FitPlanet contact details
Company Physical Address: 27 Edith Cavell Street, Johannesburg, 2001.
Email: firstname.lastname@example.org Telephone: 081 595 9400.