Terms and Conditions

  1. Detailed description of goods and/or services

Lucid FitPlanet is a business in the clothing manufacturing and fitness training industry that sells fitness apparel and trains fitness clients.

 

  1. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 4 (four) days and delivery confirmed by way of customer name and order number.

  1. Export restriction

The offering on this website is available to South African clients only.

  1. Return and Refunds policy

The provision of goods and services by Lucid FitPlanet is subject to availability. In cases of unavailability, Lucid FitPlanet will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee. More on Return Policy.

  1. Customer Privacy policy

Lucid FitPlanet shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569.

  1. Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Lucid FitPlanet bank account, the details of which will be provided on request.

  1. Card acquiring and security

Card transactions will be acquired for Lucid FitPlanet via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

  1. Customer details separate from card details

Customer details will be stored by Lucid FitPlanet separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

  1. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

  1. Responsibility

Lucid FitPlanet takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

  1. Country of domicile

This website is governed by the laws of South Africa and Lucid FitPlanet chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature .

  1. Variation

Lucid FitPlanet may, in its sole discretion, change this agreement or any part thereof at any time without notice.

  1. Company information

This website is run by Lucid FitPlanet based in South Africa trading as Lucid FitPlanet and with registration number 2017/394234/07 and Thandeka Mcoki.

 

  1. Lucid FitPlanet contact details

Company Physical Address: 27 Edith Cavell Street, Johannesburg, 2001.
Email: info@lucidfitplanet.co.za Telephone: 081 595 9400.