Return Policy

Lucid Return/ Refund Policy

NB: Cancellation or return of orders by online customers will attract a 10% administration fee.

Criteria to return an item:

  • Return must be logged within 7 days of item being delivered
  • The item is in a re-sellable condition
  • The item being returned qualifies for return
  • The item is in its original packaging, with labels attached.

Once a return has been logged, you will be sent an address to return the item to via email. NB: The customer will be liable for the product return costs if bought offline.

Once the returns have reached us, each of the items in your return will be inspected before the return is processed and the refund or store credit initiated.

You will receive a cash refund or store credit (Your choice) for the rand value of the Product you paid.

The value of the Coupon that was redeemed will not be refunded to you, or credited to your account. Please refer to the specific coupon’s terms and conditions to understand whether the coupon will be reinstated and the relevant terms that will be applied.

We cannot refund you in cash for that portion of the purchase price which you paid using the Gift Voucher, but we will credit your account instead.

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